Every ten years the census takes place in England and Wales, providing insight into the people who live across the country and what their lives are like. This year, census day is on Sunday 21 March. You may already have seen advertisements on the TV,  in newspapers and social media.

The Signpost collects up all our Census 2021 posts here.

Look out for your Information Pack

Next week, every house will be sent an Information Pack which will explain how to complete the census and contain a unique code which will give them access to the form using any digital device.

If someone doesn’t want to complete the census themself, a family member or a trusted person can do it on their behalf. People can also request a paper copy. Everything will be explained in the Information Pack.

Where can you get help?

Call the Census Help Line on 0800 141 2021 (from 1 March)

Calling the Help Line

When someone calls the Help Line they will hear a recorded message and be given three options. The system uses interactive voice response to make a selection.

Option 1: Requesting a Paper Questionnaire 

This is an automated service.  The person calling will not need to speak to anyone if this option is used. There is a unique reference number on each contact letter. This  should be entered on the handset. A paper questionnaire pack will then be  dispatched.

(Alternatively you can call the dedicated paper form request line : 0800 876 6276)

Option 2:  Hear frequently asked questions (FAQs)

These FAQs  are changed over time according to demand.

Option 3:  Speak to an adviser. 

You will be able to ask questions yourself.

What special help is available?

Text Relay Service:  (18001) 0800 141 2021

Free Language Helpline: 0800 587 2021

Paper Form (only) request line: 0800 876 6276)

Help for anyone with accessibility needs such as large print formats and information in Braille: 0800 141 2021

British Sign Language support is available online.

Does everyone have to complete the census form?

Yes. It’s a legal requirement to complete the census.

Help for Community Groups

You can help your community complete Census 2021  by using the special website for Community Groups where you can download lots of information in a variety of languages. You can reach the Community Groups web site here.

Find Out More

To read more visit the Census website or follow Census2021 on Twitter, Facebook or Instagram.