No Need For Abuse

An appeal from Byfield Medical Centre….

“This is a post we did not think we would have to make – could we please ask in these difficult times for our patients to think about what they are doing and saying.

“The staff here are working under enormous pressure and are staying at work risking their health and that of their families to ensure we are able to provide care to those that need it. We are receiving abuse daily from patients and it is not acceptable, we have staff in tears after being abused over the phone or in person, please think about the effect you are having on these people who are here to help you.

“Yes, appointments are being limited; that is not for our benefit but we are following government guidance and triaging patients over the phone and only bringing in those that are deemed to be urgent.

“Medication is now not available until 72 hours after ordering; this is because people are ordering more than they ever have and the dispensary staff are overwhelmed, also stocks are taking longer to be delivered to us. We are also now delivering medication, again to protect you.

“The NHS has a zero tolerance policy which we will be adopting, the team here are working extremely hard in very testing times and as their employer we will do all we can to protect them.”

4 thoughts on “No Need For Abuse

  1. Viv Baldwin

    Keep up the good work. Try to ignore the abuse of the ignorant and remember that they are the outliers. The vast majority of your patients admire and respect you all.

    Reply
  2. Pat evans

    This is disgraceful.how.dare they abuse staff working for their benefit.I would suggest that staff hang up on any abusive caller.pat

    Reply

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