Alarm Sales Warning

Northampton’s Trading Standards Warn On Telephone Sales.

Trading Standards has been contacted by consumers who have received unsolicited telephone calls from companies offering to install security systems.

Initial contact is made by telephone cold-calling residents to arrange an appointment; however although the security system may be free or available at a nominal cost, the ongoing maintenance costs are high and there may be a cancellation fee. In addition, the business may say that they are working with the Police, or make claims that owners of their alarms will receive an instant response should the alarm be activated, when this may not be the case.

Trading Standards advise that consumers should not purchase security systems, or any other goods or services from businesses that are cold-calling either on the telephone or at the door.

Instead, consumers who are considering investing in an alarm system should obtain quotes from at least three security companies who are subject to independent inspection by a recognised body, either NSI ( opens in a new windowNational Security Inspectorate) or SSAIB ( opens in a new windowSecurity Systems and Alarms Inspection Board) or who are members of the Buy With Confidence scheme.

The Buy with Confidence scheme is a Trading Standards trader approval scheme where all members have been stringently vetted to check for legal compliance. The scheme has members from all trade sectors. Details of members can be found by visiting:
www.northamptonshire.gov.uk/approvedtraders, telephone 0300 126 1000
or by email bwc@northamptonshire.gov.uk.

In addition, any consumers who are concerned about a caller at their door or suspect that distraction burglars or rogue traders are operating in their area should call the dedicated Doorstep crime Action Network (DAN) on: 0345 23 07 702.

Consumers should remember that “If you’re not sure, don’t open the door”.

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